Our Terms of Supply

Dear Customer,

Thank you for allowing us the opportunity to quote for your job. We are pleased to supply a quotation as detailed below. Please be aware that, unless otherwise specified, we have processed your quotation on the basis that you have read and agreed to the whole document including the notes below :-

  • All drawings are viewed from outside and all bay measurements are given from inside.
  • All window opening lights and dummy sashes to be internally beaded. All window fixed lights to be externally beaded.
  • All sizes are finished frame sizes, inclusive of any frame extensions such as subcills and add-ons. We do not make allowances for tolerance, sunken frames or any other fitting details.
  • All subcills are cut to the exact frame width unless otherwise stated.
  • Door closers if required, to be non-hold type unless otherwise specified.
  • Bi-folding doors and patio doors to be supplied with assembled outer-frames unless they are greater than 4000mm in length or 2300mm in height, in which case they may be supplied in kit form for transport.
  • All UniFOLD and Schüeco bi-folding doors, and EdgeGLIDE, InfiniGLIDE and Schüeco sliding doors are supplied in kit form as standard.
  • Casement Windows, residential doors and tilt before turn windows to be supplied with 58mm equal leg outer-frames as standard. All frames longer than 3000mm in any dimension will be coupled. Cills longer than 3000mm may be split and supplied with joiners.
  • Shaped windows can be manufactured in-house to a minimum angle of 45 degrees. Any windows we elect to fabricate at sub-45 degree angles will be specials, and not covered by guarantee.

Please Note: Any lead times given are estimates only based on the best information available at the time. Although we will endeavour to meet the delivery date given, Arkay Windows will not be liable for any direct or consequential loss resulting from delays.

Collection / Delivery:

    • If a delivery is required please contact our sales team for a quote.
    • Deliveries will require a minimum of 72 of hours’ notice, and site deliveries will require 5 days’ notice.
  • All delivery and collection requests are to be made via deliveries@arkaywindows.com
    • All collections must be arranged in advance and will only be handled at the allocated time slots.
  • All outstanding payments must be made with cleared funds 24 hours before the date of delivery
  • Morning deliveries are 8:30am-12:00pm and afternoon deliveries 12:00pm-5:00pm. Specific times cannot be guaranteed,
  • Customers are required to make suitable arrangements to ensure capacity is present to receive goods, as drivers are strictly there to deliver goods. Customers are also to ensure that all delivery addresses are correct at time of booking.
  • Goods must be inspected and any defects reported to deliveries@arkaywindows.com within 24 hours of receipt. Arkay Windows will not accept liability for any claims made after this the defects liabiliy period has expired.

If you would like to proceed with this quote as an order, please check that the specifications, sizes and designs meet your requirements and confirm by signing the section at the bottom of this page and returning the complete signed quotation to us by email, fax or post, along with a deposit for 40% of the total job value. Please note that no orders will be processed until a deposit has been received, unless agreed in advance, in writing.

For supply-only jobs, the full outstanding amount must be paid by cleared funds before collection or delivery can take place.

For supply-and-fit jobs, a second 40% must be paid by cleared funds before the planned fitting date. The remaining 20% must be paid on the day of completion. Should you decide not to proceed, any works carried out including surveys will be deducted from the deposit payment.

Card payments can be made to the office during working hours (Monday-Friday, 9am-5.30pm). If fitting is to take place on a weekend, any card payments must be made by the Friday before. We do not accept AMEX.

Should you require any further assistance, please do not hesitate to contact us.

Arkay Windows Ltd

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